Refund Policy
A fair approach to cancellations and unfinished work.
Last updated: 9 October 2026Clear steps for resolving concerns.
Custom development services
Our work is normally scoped for an individual client rather than sold as an instant, standardised product. Refund eligibility therefore depends on the agreed scope, payments received, work completed, and the circumstances of cancellation. Any specific refund terms in your written project agreement apply, subject to mandatory legal rights.
Before work begins
If you cancel before work starts, contact us promptly. We will review payments received and identify any agreed, documented commitments already made for the project. Any amount due back will be confirmed in writing; a payment is not automatically non-refundable merely because it was described as an advance.
After work has begun
Where a project is cancelled after work begins, we will review the work delivered, work performed against the agreed scope, and any authorised costs that cannot be recovered. We will provide a reasonable reconciliation. Payment for work not performed or costs not incurred will be considered for refund in accordance with the project agreement and applicable law.
Problems with agreed deliverables
If you believe work does not meet the agreed scope, describe the issue and the relevant acceptance criteria by email. We will review it and discuss an appropriate remedy, which may include corrections, completion of outstanding work, or a proportionate refund where appropriate. A request for new functionality is handled as a scope change, not automatically as a defect.
Third-party costs
Domain registrations, hosting, licences, app-store fees, and other external charges may be governed by the provider’s own refund terms. We will identify relevant authorised costs rather than apply an undisclosed blanket deduction. Recoverable third-party amounts will be considered in the reconciliation.
Duplicate or incorrect payments
Please report a duplicate payment, an incorrect amount, or an invoice discrepancy with the relevant reference. Once verified, we will arrange an appropriate correction or refund.
How to request a refund
Email info@samantechnosys.com with your name, project or invoice reference, payment details sufficient to identify the transaction, and the reason for the request. Do not email full card details, passwords, or banking credentials. We will review the request and confirm the outcome and any amount due in writing.
Refund processing
Approved refunds will normally be returned through the original payment route where possible, or another mutually verified method. The expected processing date will be confirmed with you. Banks and payment providers may have additional processing times; any relevant conversion or processing costs will be explained rather than assumed.
Your legal rights
This policy does not remove any refund, cancellation, consumer, or other rights that cannot be excluded under applicable law. If a concern remains unresolved, contact us with the earlier correspondence so it can be reviewed.
Questions about this policy?
Email info@samantechnosys.com.